General Moving Questions
How far in advance should I book my move?
For local moves, we recommend booking at least 2-3 weeks in advance. For long-distance moves, book 4-6 weeks in advance to ensure availability and allow adequate planning time. During peak moving season (May through September), book even earlier.
We serve the entire Phoenix Valley, including Mesa, Chandler, Scottsdale, Tempe, Gilbert, Glendale, Peoria, and surrounding areas. We also provide long-distance moving services throughout Arizona and across the United States.
Do you offer free estimates?
Yes! We provide free, no-obligation moving estimates. Contact us by phone or through our website, and we’ll discuss your moving needs and provide a transparent quote with no hidden fees.
How do you calculate moving costs?
Local moves are typically based on hourly rates, crew size, and truck size needed. Long-distance moves are calculated based on distance, item weight, and required services. We provide detailed, transparent pricing upfront.
Are there any hidden fees?
No. We believe in transparent pricing with no surprise charges. Your quote includes all labor, transportation, and standard materials. Any additional services are clearly discussed and agreed upon before your move.
What payment methods do you accept?
We accept cash, all major credit cards, and certified checks. Payment is typically due upon completion of your move.
Packing and Preparation
Do you provide packing services?
Yes! We offer full-service, partial-service, and fragile-only packing services. Our professional team uses high-quality materials and proven techniques to protect your belongings during the move.
What packing materials do you use?
We use premium packing materials, including sturdy boxes in various sizes, bubble wrap, packing paper, furniture pads, and stretch wrap. All standard packing materials are included in our packing service.
Can I pack my own belongings?
Absolutely! Many customers choose to pack some or all of their items themselves. We can provide packing materials and guidance. Just let us know what you prefer when booking your move.
What items cannot be moved?
We cannot transport hazardous materials, including flammable liquids, gases, explosives, chemicals, paint, aerosols, or ammunition. Perishable food items and plants are also not recommended for long-distance moves
How should I prepare for moving day?
Ensure pathways are clear, disconnect appliances, empty drawers from dressers, and separate items you’re taking yourself. Have a box of essentials ready (medications, documents, valuables). Our team will handle the rest!
Moving Day Questions
How long will my move take?
Local moves typically take 3-8 hours, depending on the size of your home and the distance between locations. Long-distance moves vary based on mileage, but we’ll provide an estimated timeline during planning.
Will the same crew handle my entire move?
Yes. The same professional crew that loads your belongings will deliver and unload them at your destination. For long-distance moves, you’ll also have a dedicated move coordinator.
What happens if something gets damaged?
While we take every precaution to prevent damage, accidents can happen. We’re fully licensed and insured. Any damage claims are handled promptly and professionally in accordance with our insurance coverage.
Do I need to be present during the move?
Yes, we require someone 18 or older to be present at both the pickup and delivery locations to answer questions, provide access, and sign paperwork.
What if I need to change my moving date?
We understand plans change. Contact us as soon as possible if you need to reschedule. We’ll do our best to accommodate your new date, subject to availability.
Storage Questions
Do you offer storage services?
Yes! We provide both short-term and long-term storage in secure, climate-controlled facilities. Perfect for storing items between moves or when you need extra space.
How long can I store my items?
Our flexible month-to-month system allows you to store items for as long as you need, from a few weeks to several years. There are no long-term contracts required.
Is my storage unit climate-controlled?
Yes. All our storage facilities are climate-controlled to protect your belongings from Arizona’s extreme temperatures. This is especially important for furniture, electronics, and documents.
Can I access my items while in storage?
Yes. You can access your stored items with advance notice. Contact us to schedule a time, and we’ll coordinate access to your storage unit.
How secure are your storage facilities?
Very secure. Our facilities feature 24/7 security monitoring, surveillance cameras, alarm systems, and night patrol services to keep your belongings safe.
Long-Distance Moving Questions
How long does a long-distance move take?
Delivery times vary based on distance. Typically, moves within 500 miles take 1-3 days, while cross-country moves can take 5-10 days. We provide specific timelines during your consultation.
Can I track my belongings during a long-distance move?
Yes! We use GPS tracking on our trucks and provide regular updates throughout your move. Your dedicated move coordinator keeps you informed every step of the way.
What if my new home isn't ready when my items arrive?
No problem. We offer storage solutions at both the origin and destination. Your items can be safely stored until you’re ready for delivery to your new home.
Are you licensed for interstate moving?
Yes. We’re fully licensed and insured for interstate moving. We comply with all federal and state regulations for long-distance relocations.
How is long-distance moving priced?
Long-distance moves are priced based on the total weight of your shipment, the distance traveled, and any additional services requested. We provide detailed estimates with transparent pricing.
Commercial Moving Questions
Do you move businesses after hours?
Yes! We offer flexible scheduling, including evenings and weekends, to minimize disruption to your business operations. This allows you to move without losing valuable business hours.
Can you move office equipment and technology?
Absolutely. Our team has experience moving computers, servers, copiers, and other office equipment. We handle technology with care and can coordinate with your IT team for proper disconnection and setup.
How do you minimize business downtime?
We create detailed moving plans, work during off-hours when possible, and use systematic labeling to ensure quick setup at your new location. Our goal is to get your business operational as fast as possible.
Do you move industrial equipment?
Yes. We have experience moving warehouses, manufacturing facilities, and businesses with specialized equipment. We can handle heavy machinery, inventory, and industrial assets.
Specialty Items Questions
Yes! We have specialized equipment and training for safely moving pianos. Whether it’s an upright or grand piano, our team knows how to protect and transport these valuable instruments.
Yes. We have the equipment and expertise to safely move heavy gun safes. Our team knows proper techniques for navigating stairs and tight spaces with these extremely heavy items.
Can you move artwork and antiques?
Absolutely. We provide specialized packing and handling for valuable artwork, antiques, and collectibles. Custom crating is available for extremely valuable or fragile pieces.
Do you move hot tubs or pool tables?
Yes. We can move hot tubs, pool tables, and other large recreational items. These items often require disassembly and specialized handling, which our experienced team can provide.
Insurance and Liability
Are you licensed and insured?
Yes. Dose Moving & Storage is fully licensed and insured for both local and interstate moves. We carry comprehensive liability coverage and workers’ compensation insurance.
What insurance coverage do you provide?
We provide basic liability coverage with every move. Additional full-value protection insurance is available for greater peace of mind. We’ll explain all coverage options during your consultation.
Should I purchase additional insurance?
We recommend discussing insurance options based on the value of your belongings. For high-value items or long-distance moves, additional coverage provides extra protection and peace of mind.
What if I have irreplaceable items?
We recommend keeping irreplaceable items like jewelry, important documents, family heirlooms, and sentimental valuables with you during the move rather than packing them in the truck.
Can’t find the answer you’re looking for? Our friendly team is here to help! Contact Dose Moving & Storage at 480-382-4660 or through our website. We’re happy to answer any questions about your upcoming move.
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